Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
TJO ry - ICT-tukiportaali
  1. TJO ry - ICT-tukiportaali
  2. TJO ry (Tietohallinto) IT Service Management

Submit a request or incident

Required fields are marked with an asterisk*
Medium
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"a34d93a5a5861dd825e8fd46d118c52dc6dd1046_lout","branding":{"id":"4","key":"itsm","name":"TJO ry (Tietohallinto) IT Service Management","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/db12a6c0-853b-4936-b0f9-161cadbeb46b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5M2I2NTBjNS00NzIyLTRkYTgtOGE5Ni02N2Y2Zjk3NDdmODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRiMTJhNmMwLTg1M2ItNDkzNi1iMGY5LTE2MWNhZGJlYjQ2YiI6WyJyZWFkIl19LCJleHAiOjE3Njg2NzIwNjksIm5iZiI6MTc2ODY3MTQ2OX0.UX7m04wYAhAWskoMjRtBjPK1W3Chn23Bj0HiaudNfYo&client=93b650c5-4722-4da8-8a96-67f6f9747f80&mode=fit","logoId":"db12a6c0-853b-4936-b0f9-161cadbeb46b","isLogoAvailable":true,"helpCenterTitle":"Tervetuloa TJO ry:n ICT-tukiportaaliin","sharedPortalName":"TJO ry - ICT-tukiportaali","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Tervetuloa TJO ry:n ICT-tukiportaaliin","sharedPortalName":"TJO ry - ICT-tukiportaali","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7499c4","helpCenterTitleColor":"#100f0f","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"itsm","projectId":10003,"serviceDeskId":4,"name":"TJO ry (Tietohallinto) IT Service Management","description":"<p>Welcome! You can raise a request for TJO ry (Tietohallinto) IT Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"18","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://tjory-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[5],"key":""},{"id":"19","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://tjory-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[5],"key":""},{"id":"20","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://tjory-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[18,19,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Finnish (Finland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5M2I2NTBjNS00NzIyLTRkYTgtOGE5Ni02N2Y2Zjk3NDdmODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2NzI2NjksIm5iZiI6MTc2ODY3MTQ2OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.p913OiLaJBUtDA1DkRXxIqZBHCdMHzSE0H0EFLVmnYQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"93b650c5-4722-4da8-8a96-67f6f9747f80","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10003,"issueType":{"id":"10001","name":"Submit a request or incident"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10540,"iconUrl":"https://tjory-helpdesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/19","calendarParams":{"firstDay":0,"date":"2026-01-17T19:37:49+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5M2I2NTBjNS00NzIyLTRkYTgtOGE5Ni02N2Y2Zjk3NDdmODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg2NzI2NjksIm5iZiI6MTc2ODY3MTQ2OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.p913OiLaJBUtDA1DkRXxIqZBHCdMHzSE0H0EFLVmnYQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"93b650c5-4722-4da8-8a96-67f6f9747f80","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tjory-helpdesk","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a34d93a5a5861dd825e8fd46d118c52dc6dd1046_lout","baseUrl":"https://tjory-helpdesk.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tjory-helpdesk.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"93b650c5-4722-4da8-8a96-67f6f9747f80","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"48251aa829cc4095bf0e3744b7376cb5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://tjory-helpdesk.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}